At azenlo.us, we strive to provide a seamless and transparent shipping experience for our customers. This policy outlines our procedures to ensure you know exactly when to expect your order.

1.Order Cut-Off Time
To ensure timely processing, our daily order cut-off time is 14:00 (2:00 PM) (GMT-08:00) Pacific Standard Time (Los Angeles).

Orders placed before 2:00 PM will begin processing the same business day.

Orders placed after 2:00 PM, or on weekends/public holidays, will begin processing on the following business day.

2.Order Handling Time (Processing)
Once your order is confirmed, it enters our handling phase. During this time, we verify your order details, conduct quality control checks, and carefully package your items for safe transport.

Handling Time: 1 – 2 Business Days (Monday to Friday).

Please note that we do not process or ship orders on weekends or major holidays.

3.Transit Time (Shipping Duration)
After your package has been handed over to our shipping carriers, the transit time begins. This is the time it takes for the package to travel from our facility to your delivery address.

Estimated Transit Time: 7 – 11 Business Days (Monday to Friday).

Delivery dates are estimates and may be affected by carrier delays, extreme weather, or high-volume seasonal periods.

4.Total Delivery Time Summary
The total time from when you place your order until it arrives at your door is calculated by adding the handling time to the transit time.

Total Estimated Delivery: 8 – 13 Business Days.

5.Tracking Your Order
Transparency is important to us. As soon as your order is dispatched, you will receive a Shipping Confirmation email containing your unique tracking number.

Please allow 24 to 48 hours for the tracking information to update on the carrier’s website.

You can monitor your package’s journey directly through our website or the carrier’s tracking portal.

6.Shipping Address Accuracy
It is the responsibility of the customer to ensure that the shipping address entered at checkout is correct and complete.

If you notice an error in your address, please contact us immediately at support@azenlo.us.

We cannot guarantee address changes once the order has entered the handling phase, and we are not responsible for packages delivered to an incorrect address provided by the customer.